Overview

Our refund and returns policy is designed to ensure your satisfaction with your purchases from Us (Hamitim). Please review the following guidelines carefully, as they outline the conditions and procedures for refunds and returns. If you have any questions or need assistance, please contact us at via [email protected]

1. Refund and Return Period

Our refund and returns policy lasts for 3 days from the date of delivery. If 3 days have passed since your Received, we regret that we cannot offer you a full refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

• It must be unused and in the same condition that you received it.
• The item must be in its original packaging.

3. Non-Returnable Items

Several types of goods are exempt from being returned, including:

• Perishable goods such as food, flowers, newspapers, or magazines.
• Intimate or sanitary goods.
• Hazardous materials or flammable liquids and gases.
• Gift cards.
• Downloadable software products.
• Some health and personal care items.

4. Partial Refunds

In certain situations, only partial refunds may be granted. This applies to:

• Books with obvious signs of use.
• Opened CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record.
• Any item not in its original condition, is damaged, or is missing parts for reasons not due to our error.
• Items returned more than 30 days after delivery.

5. Refund Process

Once we receive and inspect your returned item, we will notify you via email to inform you of the approval or rejection of your refund. If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

6. Late or Missing Refunds

If you have not received a refund yet, please follow these steps:

• Check your bank account.
• Contact your credit card company.
• Contact your bank.

If you have completed these steps and have still not received your refund, please contact us at {email address}.

7. Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded.

8. Exchanges

We only replace items that are defective or damaged. If you need to exchange such an item for the same product, please send us an email at {email address}, and send your item to: {physical address}.

9. Gifts

If an item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will issue a refund to the gift giver, who will be notified of the return.

10. Shipping Returns

To return your product, mail it to: {physical address}. You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on your location, the time it takes for your exchanged product to reach you may vary. If you are returning expensive items, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee the receipt of your returned item.